Terms and Conditions

This page details our customer terms and conditions.

Our Contact details:

Mr Michael's Florists Ltd
Registered company SC 253722

1 Hamilton Road, Bellshill, North Lanarkshire, ML4 1AF
Tel: 01698 749966

193 Main Street, Coatbridge, North Lanarkshire, ML5 3HH
Tel: 01236 434353

Email: please use the contact form to get in touch

Making a purchase could not be easier. Just browse our shop online, and add any bouquets of gifts that you wish to buy to your shopping cart. After you have finished your selection, click on the 'Checkout' button and you will be asked for a few details that we need to be able to complete the order.

We accept any debit of credit card payment, bank transfer, mobile payments and old fashioned cash.. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own local currency.

We accept most credit and debit card payments, Visa, Mastercard, Maestro. You may send and pay for flowers over the phone by calling us.

Orders that are cancelled online or via the phone are subject to a cancellation fee.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule Orders received before 10am Monday to Saturday UK time for UK delivery will be delivered on the same day if required.
Orders received after this time and International orders are generally delivered the following day.
Orders with a specified delivery date will be delivered on that day (note must be received before same day cut off time shown above).
Orders placed to be delivered on a public holiday will be delivered the next working day. Online deliveries can only be in the UK. To send flowers overseas please telephone.

No timed deliveries - except for funeral tributes and weddings.

Please telephone if you have an emergency order.

If you require specific flowers please telephone at least 24 hours before delivery is required.

Orders are delivered once. If the recipient is not home we will try  a neighbour and leave the item(s) with them providing they are willing to take responsibility for the delivery. If the neighbour is not able to take delivery of the item(s) then we shall leave a note with our contact details to arrange a suitable time for re-delivery to the recipient.
Mr Michaels Florists are not responsible for theft or damage if left at your request.

We take care of our flowers and ensure freshness and quality at all times.  We may on occasion change a flat bouquet to a hand tied bouquet and deliver it in water to places of work to keep them as fresh as possible, (no additional costs will be involved). if this occurs we will endeavor to keep the style as displayed if shown in a vase.

Tax Charges Orders are inclusive of 20% VAT
Credit Card Security. When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Guarantee - we guarantee your complete satisfaction.  Please note we offer no guarantees on flowers left outside, for example funeral flowers due to the unpredictable weather.
Getting in touch with us, if you need to reach us, please email us using the link on the store page, alternatively, you can telephone or write to us at either address shown at the top or bottom of this page
Privacy Policy, you can view our Privacy Policy Online.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Orders that are cancelled online or via the phone are subject to a cancellation fee if we are unable to resell the item.

Refunds/Returns Policy

 If in the unfortunate event  we have not met with your expectations we will always endeavour to reach an agreement with you and the recipient. Your complete satisfaction is our top priority. In any case, because of the perishable nature of flowers we require any grieveance to be made within 3 days of the flowers being delivered. Please note we are unable to offer a guarantee on flowers that are kept outside.